Returns & Exchanges
At Tanners Wines, we want you to be completely satisfied with your purchase. If a bottle is corked, damaged, or fails to meet our quality standards, we offer a straightforward return and replacement process.
Contact Customer Service
Notify us within 14 days of delivery by emailing or calling our team with your order number and details of the specific bottles you wish to return.
Document Quality Issues
If a wine is suspected to be faulty or corked, please keep the contents in the bottle and reseal it so our specialists can verify the defect upon return.
Arrange Collection
We will coordinate a convenient time for our courier to collect the items from your address, or you may return them directly to any of our retail branches.
Receive Refund or Replacement
Once the returned goods are inspected and verified, we will issue a full refund to your original payment method or dispatch a replacement bottle at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing